GDPR Compliance

Our Commitment

Surrey House Clearance & Removals complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for personal information collected through this website and are responsible for ensuring it is handled lawfully and kept secure. For further details on how we handle your information, please see our Privacy Policy.

Why We Collect Your Information

We collect your information because we need it to provide our service. To email you a quote, we need your email address. To call you back, we need your phone number. To turn up and do the job, we need your address. It's as simple as that — we ask for what we need to do what you've asked us to do.

This information is stored in an electronic system that allows us to manage your enquiry, schedule appointments, and send you relevant updates such as appointment reminders. All of this information can be removed at your request at any time.

How the Website Works

Like virtually all modern websites, this site uses cookies and standard web technologies to function properly. These technologies are also used by third-party services embedded on the site — such as analytics, fonts, and communication tools — to help us understand how the site is being used and to ensure it works as expected. This is standard practice across the internet and is necessary for the site to operate. For more detail, see the Cookies section of our Privacy Policy.

Third-Party Services

We use trusted third-party services to help us run the website and manage customer enquiries. These providers handle your data on our behalf in accordance with applicable data protection law. Your data may be stored on servers located outside the UK, in which case appropriate safeguards are in place as required by UK GDPR.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period will vary depending on the context of our relationship with you and our legal obligations.

Your Rights

Under UK data protection law, you have the right to access, correct, or delete the personal information we hold about you. You may also ask us to restrict or stop processing your data, or request a copy of it in a portable format. Where we process your data based on consent, you can withdraw that consent at any time. To make any such request, please contact us by phone on 0788 887 0782 or via our Contact Us page. We will respond within one month.

Security

We take appropriate technical and organisational measures to protect your personal data. This site is served over HTTPS and we use industry-standard security practices to safeguard the information we hold.

Complaints

If you are unhappy with how we have handled your data, please get in touch so we can resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).