Privacy Policy | Surrey House Clearance & Removals

Who We Are

Our website address is: surreyhouseclearanceandremovals.co.uk. We are Surrey House Clearance & Removals, a family-run house clearance and probate valuation company based in Surrey.

What Personal Data We Collect and Why

When you fill in a contact form on our website, we collect the information you provide — typically your name, phone number, email address, and details of your enquiry. This data is used solely to respond to your enquiry and provide you with our services.

Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Third-party services embedded on our site (such as our contact form and chat widget) may also set cookies. These are used for functionality purposes and are not used to track you across other websites.

Embedded Content From Other Websites

Pages on this site may include embedded content (e.g. contact forms, chat widgets, maps). Embedded content from other websites behaves in the exact same way as if you had visited that website directly.

These services may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Who We Share Your Data With

We do not sell or share your personal data with third parties for marketing purposes. Your contact details are only used by us to respond to your enquiry and, where applicable, to provide the services you have requested.

How Long We Retain Your Data

If you submit an enquiry through our contact form, we retain the information you provided for as long as necessary to deal with your enquiry and any resulting work. We may retain your details for a reasonable period afterwards in case of follow-up queries.

Your Rights Under GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have a number of rights regarding your personal data:

Right of access — You can request a copy of the personal data we hold about you.
Right to rectification — You can ask us to correct any inaccurate or incomplete data.
Right to erasure — You can request that we delete your personal data, where there is no compelling reason for us to continue holding it.
Right to restrict processing — You can ask us to limit how we use your data.
Right to data portability — You can request your data in a structured, commonly used format.
Right to object — You can object to us processing your personal data in certain circumstances.

To exercise any of these rights, please contact us by phone on 0788 887 0782 or via the contact form on our Contact Us page. We will respond to your request within one month.

Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

Consent — When you submit a contact form or use our chat widget, you are giving us your consent to process the data you provide in order to respond to your enquiry.
Legitimate interests — We may process your data where it is in our legitimate business interests to do so, provided those interests are not overridden by your rights. For example, keeping records of past enquiries to improve our service.
Contract — Where you have engaged us to provide a service, we process your data as necessary to fulfil that contract.

Where Your Data Is Sent

Form submissions and chat messages are processed through our third-party CRM system. Your data is stored securely and is subject to their privacy policies in addition to ours. Data may be transferred to and stored on servers outside the UK, in which case appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

Complaints

If you are unhappy with how we have handled your personal data, please contact us so we can resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).